Customer Service Assistant in Lodz (Poland)

Where: Lodz (Poland)

Extent of Work: Full Time

Click here to apply in English

Associate with English and French – Łódź, Poland

Description

 

Conduent is the world’s largest provider of diversified business process services with leading capabilities in transaction processing, automation, analytics and constituent experience. We work with both government and commercial customers in assisting them to deliver quality services to the people they serve.

We manage interactions with patients and the insured for a significant portion of the U.S. healthcare industry. We are the customer interface for large segments of the technology industry and the operational and processing partner of choice for public transportation systems around the world.

Whether it’s digital payments, claims processing, benefit administration, automated tolling, customer care or distributed learning – Conduent manages and modernizes these interactions to create value for both our clients and their constituents. Learn more at www.conduent.com.

Responsibilities :
  • Meeting performance Service Level Agreement (processing tickets In progress/Updated/Forward according to SLA and with quality at minimum level defined by superiors)
  • Reporting to the Superior or responsible person from the team observed operational and IT issues
  • Participating in and initiating QwikSolver projects
  • Maintaining Timesheet on regular basis
  • Reporting to the Superior over-hours needs in advance
  • Perform other tasks delegated by the Superior
  • attending incoming phone calls
  • Team cooperation regarding agent availability on the phone line according to instructions from superiors

General:

•Intermediate level job with some work experience
•Has developed knowledge and skills through formal training & applies these to complete assigned work within own area of expertise
•Identifies problems in straightforward situations, and makes sound decisions using standard procedures
•Works within established procedures with a moderate degree of supervision 

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