Customer Support Specialist in Lyon (France)

Where: Beynost, Lyon (France)

Extent of Work: Full Time

Click here to apply in English

Tasks
1. Customer assistance: Ensures the resolution of customer issues (e.g. order, technical, payment)
by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams. Coordinates resolution with After-Sales Service and/or Spare Parts teams.
2. Customer requests: Recommends appropriate solution for customer requests, and coordinates
with related teams to ensure the complete handling of the request (e.g. production capability and scheduling, resourcing, quotes, price lists, invoice) is in place.
3. Customer relations: Proactively informs customers about issue status based on inputs, and clarifies any questions. Ensures a positive customer experience throughout the entire process.
4. Data analysis: Prepares and analyzes regular statistics (e.g. forecast) using available tools and collecting relevant information.
5. Targets: Tracks regular target performance and provides results to management.
Requirements
Educational background: Bac +2/3 or more, type administration in small and medium size companies (PME-PMI), Business Administration, Technical assistant of engineer.
You have gained experience of 2 to 4 years in sales administration in the field of industry.
You have commercial skills.
You are able to show your autonomy and determination on this position.
You know how to work in a team, you put forward proposals and you are focused on customer satisfaction.
You are fully computer-literate.
English language is part of your work environment.
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