Customer Success Agent in Helsinki (Finland)

Where: Helsinki (Finland)

Extent of Work: Full Time

Click here to apply in English

DESCRIPTION

This remote position is open globally.

Are you solution driven, highly organized, ambitious and passionate about customer service and social media? Do you have experience in running projects, a proactive attitude and thrive in a fast-moving environment? Then you may be our new Customer Success Manager! We are looking for a new member to join our Customer Success Team to manage a portfolio of our existing clients (some of the greatest brands out there) and to help with the onboarding of new clients. This position is a great opportunity to grow your career in a new field!

In this role you will:

  • Take excellent care of our clients by providing dedicated support, data insights and customized reports
  • Collaborate with the sales team to help with client onboarding and upselling
  • Quickly help clients in resolving cases of social media crisis or resolving other types of issues they experience on social media
  • Independently manage and build processes and projects, improving our service offering and helping us scale things up in a rapid fashion
  • Manage a team of account coordinators and taking responsibility of training, on-boarding and the continuous personal growth of your individual team members

REQUIREMENTS

  • Excellent communication skills (both verbal and written) in English. Knowledge of Spanish or Portuguese is an asset
  • 2+ years of experience in sales, account management or communications, including independently managing and growing client relationships OR 2+ years of experience in digital advertising. Experience in Facebook advertising or Facebook Ad Certification an asset.
  • Degree in marketing, communications, advertising, business, or related field
  • Genuine interest and passion for social media
  • Sales-oriented, great attention to detail and high work moral
  • Up to date with the latest trends on social media and experience with running Facebook ads
  • Solution driven fast thinker and a self-starter who thrives in the unknown
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