Customer Support Officer in Stockholm (Sweden)

Where: Stockholm (Sweden)

Extent of Work: Full Time, Fixed Term

Click here to apply in English

Job Description

In this role, you have the opportunity to

Be responsible for timely and accurate processing of incoming customer orders from all Nordic retailers. Cooperate closely with Nordic customers and provide information about order confirmation, goods availability and promotions. General support to internal sales team regarding all aspects of order management process.

You are responsible for

  • Process incoming orders by checking references and validating relevant information
  • Check availability of products and prepare delivery proposal; where needed select proposed alternatives and update order status
  • After Sales Management: crediting/debiting price variances, management of customer complaints and return orders
  • Master data management: process changes in customer master data
  • Price management: Validate customer prices and maintain pricing in SAP
  • Maintain relations by building customer satisfaction through a customer centric mindset
  • Work with LEAN capabilities such as Daily Management, Continuous Improvement and Problem Solving
  • Follow up on daily KPIs within the area of order management/supply chain

You are part of

You will be part of the Nordic Customer Support Office (8 people) based in Stockholm, reporting directly to the Customer Support Manager. Your main contact will be our retailers as well as internal Sales teams in all Nordic countries.

To succeed in this role, you should have the following skills and experience

  • Min 3-5 years relevant experience in a similar position
  • Fluency in Danish and English is required. Any additional Nordic language would be preferable.
  • Good knowledge of SAP and Microsoft Office (especially Excel)
  • Self-driven and goal oriented with a ‘can-do’ mindset
  • Strong administrator skills
  • Very good communication skills, both verbal and written
  • Comfortable with a fast pace of change
  • Proactive and improvement orientated attitude

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