Customer Services Representative in Cambridge (United Kingdom)

Where: Cambridge (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

About the role:

We are looking for a Spanish speaking Customer Services Representative to work collaboratively within our customer services team, providing an efficient and quality service to our global customers. In this role you will provide a comprehensive service to our customers by helping and resolving our customer and vendor enquiries and system related issues. You will be involved heavily with the analysis of high volumes of data and ensuring access is provided for large sales.

 

About you:

You will be an efficient, self-motivated individual who is able to provide an excellent service to our customers and internal contacts globally, utilising your Spanish language skills. Confidence and competence in using MS Office package and high proficiency in spreadsheet functions will be required.

 

With this in mind, we are looking for someone who can communicate with people at all levels and remain approachable in a pressured environment. Ideal candidates will have experience in a customer services environment, have an excellent telephone manner and possess an aptitude for technology.

 

Why Cambridge University Press?

 

We have over 2,500 talented employees across 50 international offices uniting all our publishing groups. We’re one of the world’s most respected publisher, driven by the purpose of unlocking people’s potential with the best learning and research solutions.

 

We need determined individuals to help make this happen. We work in global teams, tackle the big issues, raise education standards, and deliver innovative solutions to learners and researchers.

 

We’re committed to creating a dynamic work environment that empowers you to be your best. Our benefits include group personal pension and free life assurance,  an inclusive and flexible working environment comprising of 28 days holiday (plus bank holidays), on-site fitness facilities, and many more. Furthermore, our Cambridge office is just a 10 minutes’ walk from the train station

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