Fraud Investigator in St Julian (Malta)

Where: St Julian (Malta)

Extent of Work: Full Time

Click here to apply in English

The Job
As a Fraud and Security Services Agent – you will be responsible for responding to Security queries and customer related emails (in both English and French) for fraud detection and prevention on the Full Tilt Poker and PokerStars platforms.
You will be responsible for providing first class customer service as well as mitigating risk in multiple areas including account security, using multiple in-house admin tools. You will possess a skill for recognising subtle patterns of fraudulent activity and communicating them to other team members and management.

  • Responding to security and customer related emails
  • Managing customer accounts
  • Validate and verify player related documentation to comply with the Group’s licensing requirements in various locations
  • Preventing financial loss as a result of identifying fraudulent behaviour
  • Proactive risk assessment
  • Maintaining procedures and processes that drive the identification of high risk transactions
  • Processing of real money transfers
  • Verification of withdrawals
  • Actively contribute to identifying initiatives, system improvements, and process improvements

The Talents
As an investor in our people, we will provide you with a comprehensive three-week training course specifically tailored to aid you in your new job as Fraud Investigator. All we ask is that you meet the following criteria

  • Fluent in French, with an excellent command of English (both written and spoken)
  • Strong customer service mentality with first-rate attention to detail.
  • Excellent online customer service skills
  • Knowledge of online money processing
  • Strong investigation skills and attention to detail
  • Ability to adapt to changing priorities and to thrive in a fast-paced work environment
  • Strong organisational skills
  • Team player

The following credentials are a distinct advantage, but not essential for the role

  • Experience in credit card fraud/investigation
  • Previous banking / poker industry experience
  • Additional languages are an asset
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