Customer Service Specialist in Vancouver (Canada)

Where: Vancouver (Canada)

Extent of Work: Full Time

Click here to apply in English

Description

Hyperwallet’s goal is to provide organizations with a frictionless, transparent, and reliable way to distribute funds to their global contractors, suppliers, and resellers. Built a top developer-friendly web and mobile payments technology, Hyperwallet’s payout platform unifies fragmented financial infrastructure in a singular environment.

At Hyperwallet, we LOVE our customers, and we’re looking for smart, experienced, “can do” people with an innate desire to enhance the customer experience.  We value diversity, creativity, equal opportunity, and are always on the lookout for bright and talented individuals to join our team. We are proud to provide exceptional working conditions that include competitive salaries, a comprehensive benefits plan and a flexible working environment.

For this role, we’re looking for individuals who seeks challenge and change, thrive in a fast-paced environment, and are unrelenting in providing optimal customer experiences. Our goal is to have great ideas become products, services and ultimately phenomenal customer experiences.

We are looking for driven team players whose goal is to establish excellent customer based experiences.

***Please note that this is a full-time position and we operate a 24/7 Contact Centre, hours may vary depending on the shift***
Key Responsibilities:

Assists prospective customers with product information and site navigation, as well as researches and resolves client inquiries verbally and in writing, and maintains technical support logs.

  • Provides telephone and email support to end-users, financial institutions and business partners.
  • Answers customer queries regarding our product/services, account sign up; online transactions and balance inquiries.
  • Tracks inquiries to their resolution; escalating issues when necessary.
  • Documents responses and logs into tech support.
  • Accurately processes daily financial transactions and assists with risk management and transaction trace requests.
  • Maintains and updates Customer Service Manuals and Frequently Asked Questions.
  • Performs other duties and required.

Qualifications:

  • Education: High School is required, a business diploma is an asset
  • Fluent (oral & written) in English
  • Experience: 2 years in telephone customer support
  • Friendly, professional and outgoing personality
  • Proven ability to handle challenging customers in a professional manner
  • Experience with Internet, MS Word, Excel and Outlook
  • Experience with databases, such as MS Access is an asset
  • Strong analytical and problem-solving skills
  • Organized and detail-oriented, with the ability to multi-task
  • Demonstrated initiative and desire to learn new tasks
  • Ability to work flexible hours including afternoons, evenings and weekends
  • Fluency in Spanish (written and verbal)
  • Ability to work both independently and as part of a team
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