Client Services Agent in Berlin (Germany)

Where: Berlin (Germany)

Extent of Work: Full Time

Click here to apply in English

For our brand new customer, the largest social media platform worldwide, our team of 400 members is looking for several active and visionary creators of customer service. Be excited about this job opportunity and join us as

Client Services Agent for SPANISH (m/f/d) Social Media

As Client Services Agent for SPANISH (m/f/d) Social Media you are the face of the largest social media platform. Your passion for customer service transforms every customer contact into a personal and outstanding customer experience. You are your own manager for customer success, enthusiastic about communities and communication.

Your Job

·         You will be single point of contact for advertisers and agencies (SMB) for different types of inquiries in GERMAN

·         You are putting together solutions to support and expand your customers self-serve advertising customer base

·         You are able to manage all different types of inquiries generated via inbound activities such as chat, email and social media messenger

·         You will demonstrate the value of advertising solutions and provide post-sales support for all self-service products

·         From the beginning, you will take an active role in providing excellent and nimble customer service experience and seek continuously for initiatives to enhance service and improve overall customer advertising experience

Your Skills

·         Commercial degree or equivalent work experience

·         Working Experience in Digital Marketing

·        Fluency in SPANISH and minimum B2 in English

·         Professional customer service skills

·         Familiarity with online advertising products/vendors

·         Ability to multitask & work under pressure, fast learner and diligent worker

·         Out of the box and critical thinker with problem solving abilities

·         High attention to details and follow through

·         Online Advertising Experience is a big plus


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