Expense Reports Agent in Bucharest (Romania)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

The Expense Reports Support Agent role is part of a new Global Team of SNC-Lavalin’s Finance Shared Services Centre based in Bucharest.  

While covering this role, you will be solving escalation incidents related to expense accounts and offering support via phone/email.

Responsibilities

  • Performing tasks related to expense accounts ensuring that all internal procedures are being followed: the expense audit is in accordance with the travel procedure, the expense accounts are processed, the payments are initiated, tax reports are run etc.
  • Respond to all the requests made by internal or external customers via phone or email, in a timely manner.
  • Add the requests to the ticketing system (SDE & Service Now)
  • Run KPI’s (key performance indicators) reports
  • Maintain a high level of knowledge management / update the Standard Operating Procedures
  • Provide training to newcomers and ensure an efficient backup structure
  • Identify areas of process / system improvements and propose initiatives for development
  • Build strong relationship with SNC-Lavalin internal customers

Requirements

  • Proficiency in English (French and/or Spanish would be a plus)
  • Experience in using ERP systems (Oracle/SAP) is a plus
  • MS Office tools knowledge (Excel, Power Point)
  • Exposure to Customer Service tasks
  • Good understanding of accounting is a plus
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