Where: Warsaw (Poland)
Extent of Work: Full Time
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Accenture Operations helps clients achieve new value and productivity from their business processes by applying analytics, process acumen and industry expertise to the transactional data and processes we manage and operate on our clients’ behalf.
What will you do:
- Customer Service activities related to service and repair requests from the customers over the phone or via e-mail
- Validation of contractual agreements related to Service and Repair process
- Order management and returns management activities in SAP
- Coordination of service and repair process with internal teams and spare parts vendors
- Ensures resolution of queries within the contractual metrics
– Basic qualifications
What do we expect?
- Very good English and French (min. B2)
- Microsoft Office package knowledge (Excel, Word, PowerPoint)
- Preferably experience in customer service
- Experience in working with SAP would be an asset