Customer Support Agent in Rome (Italy)

Where: Rome (Italy)

Extent of Work: Full Time

Click here to apply in English via e-mail (Set “Job application” as object)

About us

redBit games is a mobile gaming company based in Rome, Italy. Active since 2014, redBit has published over 60 games for iOS and Android devices, generating over 100 million downloads worldwide.

 

 

You Are

  • A native or equivalently proficient English speaker with excellent writing ability
  • Organized with superior time management skills
  • Passionate about the world of social media and aware of the importance of a company’s need to provide excellent customer support
  • Creative, adaptable, and someone who easily perceives trends in social media
  • A great team worker with excellent communication skills

 

Key Responsibilities

  • Respond to emails, app store reviews, and comments concerning support issues made on our social channels in a timely, friendly, and professional manner
  • Engage with customers in a way that drives brand preference and encourages positive user experience with our various gaming apps
  • Create and/or coordinate content as needed for use on company social channels
  • Maintain the highest level of professionalism when managing customer support issues
  • Recognize and efficiently communicate high-priority customer service issues to the relevant team

Requirements

 

  • Proficient English
  • Exceptional written communication skills with keen attention to detail
  • Strong familiarity with social platforms (Facebook, Twitter, Instagram)
  • Knowledge of Microsoft Office Suite

 

Good to Have

  • Conversational Italian and/or other languages
  • Experience in customer service and social media engagement
  • Interest in gaming and mobile technology
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