Customer Support Advisor in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

The role

We pride ourselves on listening to our users and doing everything we can to solve their problems, from sending an email to getting a new feature added to our product roadmap.

You’ll be handling calls and emails from our merchants and from customers using GoCardless to pay, utilising our in-house systems to help ensure that you can deliver the best support experience possible.

You’ll learn the complexities of our product and how to distill this into clear, useful answers. Over time, you will become an expert in the multiple ways in which our merchants use GoCardless, from the API to partner integrations, so that you can solve every problem that comes your way.

You’ll listen to our users, help them with their problems and ensure they know how to get the most out of our product. You’ll make sure our emails are always accurate and helpful, and use your knowledge to anticipate any potential for further issues and address them early on.

As a member of our Support team, you’ll represent the customer’s voice across the company. As your knowledge and experience grows, you’ll have opportunities to help inform our product roadmap to ensure we are always building something people want.

You’ll work as part of a close-knit team of ~10 who work together to solve tough problems and provide legendary service. We also run regular internal training sessions to ensure the whole team understand the complexities of the product and the implications of any new features.

We’ve built a friendly, collaborative culture, where we hire and develop driven people that share our desire to do work we can be proud of. We value learning and feedback, and are devoted to encouraging and supporting each other’s continual professional growth. Once you’ve built the core foundations of knowledge required to succeed in your support role here at GoCardless, there will be scope for you to develop a specialism and take on more responsibility as our team continues to grow.

The ideal candidate:

  • you love helping people
  • you’re organised, diligent and attentive to detail
  • you learn quickly and are comfortable with complexity
  • you thrive in small teams
  • You have a flawless command of German, as well as excellent English

This role would suit someone who is passionate about the client-facing experience operating within a fast-paced tech company, and has the drive to go above and beyond to ensure the service we provide is always second to none.

We welcome a wide diversity of applicants, and our team are from a variety of backgrounds, so if you’re unsure please apply

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