Customer Advisor in Edinburgh (United Kingdom)

Where: Edinburgh (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Do you have a passion for delivering service excellence?
Are you an excellent communicator who understands the benefits of utilising key questioning techniques?
Would you like to work for a large Global Organisation?

About the job

We are currently recruiting for Communicators to work within a key account in our Customer Service Centre dealing with calls relating to a variety of products /services. The successful candidates will ideally have a background in customer service and complaint handling abilities. They will be able to show a high quality of customer service skills and the ability to build relationships and rapport with customers.

What you will be doing

  • Providing excellent customer service to respond to a wide range of inbound customer enquiries, resolving any customer complaints in a timely and efficient manner
  • Ensuring that the information provided is clearly understood by the customer
  • Prompt and accurate completion of all administration activities
  • Keep up to date on new or enhanced products/services in order to provide a high quality service to customers.

What skills you will need

  • Excellent customer service skills
  • Complaint handling skills
  • Proven track record of building and maintaining customer relationships
  • Excellent communication and influencing skills

What experience you will need

  • Fluency in English and Finnish/Norwegian/Swedish or Danish
  • Customer Service Experience essential
  • Excellent communication skills are essential
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