VIP Support in Sofia (Bulgaria)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English


  • Providing exceptional support for existing customers via phone and email
  • Developing and maintaining relationships with existing customers in countries assigned
  • Identify and make detailed product development proposals to improve the service offered to customers
  • Calling potential customers and pitching the VIP programme to convert them into new VIPs
  • Maintain working knowledge of competitors and industry trends
  • Contribute new ideas on how to improve the existing VIP offering

Candidate Requirements

  • English is a must
  • Fluency in Spanish
  • Team oriented with a positive attitude.
  • Customer service oriented with good experience in a pro-active Customer Service role.
  • Able to demonstrate a thorough understanding of e-commerce and gaming and have the necessary commercial acumen to appreciate market trends and the impact of these on the business.
  • Extensive knowledge and experience of the online gaming/e-commerce industry.
  • Excellent phone acumen and ability to build remote relationships.
  • Excellent communication, presentation and influencing skills.
  • Highly motivated, with strong commitment.
  • Ability to work in dynamic environment.
  • Multiple language ability strongly preferred

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