Customer Support Agent in Sliema (Malta)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

Job Description

  • Answering customers enquiries for LeoVegas.com via phone, email and live chat in a timely and professional manner
  • Providing customer support on gaming, financial, technical and any applicable issues related to the customer support department
  • Working together with the Payments/Fraud department to solve problems regarding customers questions
  • Working together with the Payments/Fraud department to manage customers’ withdrawals
  • Working together with CRM and Tech department to solve problems and improve the system and give the customers a better service
  • Assist the Marketing Department and Country Manager with local promotions and be updated on activities in the local market
  • Understand and follow procedures for the Customer Support Department and report any aberrations to the closest manager.

Qualifications

  • Native Norwegian speaking, also having fluent English
  • Ideally, previous experience from within the Norwegian Gaming industry
  • Ability to listen and come up with solutions to customers problems
  • Ability to work independent and as a part of a team
  • Work well under pressure
  • Be flexible when it comes to working hours

In this role, we are looking for someone with an energetic and driven personality, with a strong entrepreneurial spirit, who embraces the possibility of truly making a difference within our organisation.

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