Customer Support Officer in Valletta (Malta)

Where: Valletta (Malta)

Extent of Work: Full Time

Click here to apply in English

Job Tasks

    •   Answering questions regarding the Company’s products and services
    •        Building Customer relationships
    •        Troubleshooting customer related issues with the usability of the internet banking, mobile application and lending applications
    •       Contacting potential or existing customers to inform them about a product or service using scripts
    •        Asking questions to understand customer requirements and close sales
    •        Directing prospects to the field sales team when needed
    •        Entering and updating customer information in the database
    •        Taking and processing orders in an accurate manner
    •        Handling grievances to preserving the company’s reputation
    •        Going the “extra mile” to meet sales quota and facilitating future sales
    •        Providing superior customer service in a professional and friendly manner
    •        Maintaining a high level of knowledge about the Bank’s products and services, and ensuring customers are provided with accurate information
    •        Assisting customers with online banking, mobile application and on boarding processes (including the video identification process as part of the on boarding process)
    •       Attending to customers in an orderly manner to ensure a positive customer experience
    •        Adhering to all Bank policies and procedures, corporate security policies, regulatory guidelines, industry service standards and codes of conduct.
    •        Record keeping as per requirements and the Bank’s policies and standards.
    •       Ensuring accounts are opened per the Bank’s product and service guidelines
    •        Cancelling and temporary / permanent blocking of cards on customer request
    •        New card issuance and renewal processes
    •       Sharing knowledge and experience with other team members and the provision of support as and when needed.
    •        Demonstrating a positive attitude, adaptability, flexibility, and punctuality
    •        Performing any other duties that may be assigned from time to time.

Requirements

    •      Fluent in both English and Spanish oral and written. Additional languages will be a benefit.
    • Willingness to work in the afternoon shift.
    •      Very good understanding of bank operations processes.
    •      Excellent interpersonal skills and the ability to adjust and interact with all levels of employees.
    •      Excellent communication and organization skills.
    •      Good knowledge of Microsoft Office applications.
    •      Flexibility and adaptability to fast process change
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