Second Line Support Specialist in Stockholm (Sweden)

Where: Stockholm (Sweden)

Extent of Work: Full Time

Click here to apply in English

We are looking for a Second Line Support Specialist to join our Customer Support team in Stockholm.

Join the friendliest faces in FinTech

  • You will be dealing with escalations from our Support Agents in a timely and professional manner.
  • You will take ownership of technical issues and make sure this gets shared with Product and Development Teams.
  • You will provide solutions and workarounds to technical issues.
  • You will assist with reporting and providing insights to different counterparts in the company.
  • You will assist with the improvement of current business processes.
  • You will proactively drive activities in order to decrease the number of new cases and escalated cases
  • You will communicate updates on products and processes to our First Line Agents and other stakeholders.
  • You will be a point of contact from Customer Support towards other departments including Legal, Risk, Sales, Logistics and third party partner
  • You will be the link between our Support Agents and other teams within iZettle. You will be responsible for ensuring that enquiries receive a timely, accurate and proactive resolution and that escalations get prioritised by different parts of the business.

We hire people. Not CVs.

  • We are looking for someone who has experience from working with first or second line support with excellent results
  • Focused on processes and structured way of working
  • Great interpersonal and written communication skills
  • Fluency in English (British) and/or Swedish
  • Fluency in other Nordic languages, German, French, Spanish, Portuguese or Italian is beneficial.
  • Experience from working with Salesforce and Jira is beneficial

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