Order Taking Specialist in Prague (Czech Republic)

Where: Prague (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Order Taking Specialist MEX
1. Purpose of the Job
Be the first point of contact for the Order taking related matters in Logistics Export Mexico department. Process incoming orders from Export Direct Customers according to the order process definitions to assure deliveries, invoicing and resolution of requests according to agreed SLAs/KPIs. 
2. Business environment
Main characteristics:
  • Work in a quick changing environment
  • Work in not fully aligned and developed work environment
  • Intensive use of e-mail and phone for communication
  • Intensive use of SAP ERP, Ticketing tool, MS Office and other home-made systems
  • Export supply chain specifics for countries over the whole world 
  • Build and maintain positive relationships with key interface
Key contacts (internal – external)
  • Control Tower team
  • Order taking team
  • Front Office team
  • Complaint management team
  • Transport planning team
  • Transport administration team
  • Collections and Accounts & Receivables team
  • Master data team
  • Supply Planning team
  • Inventory deployment teams
  • Warehouses, breweries
3. Accountabilities
  • Process all incoming orders from customer received by EDI (Electronic Data Interchange), SFDC (Saleforce.com) and email according to ABI procedures 
  • Verify completeness and correctness of order: quantity, lead time, availability of product, credit limit check and delivery dates; verify if specific logistic rules, transport costs or sales discounts are applied to the customer. The order taker must also take into account the specifications of the customer provided by Sales department.    
  • Capture all changes coming from customers or internal departments and process them accurately in all relevant systems
  • Confirm new orders and transportation details to customers
  • Interact with the finance department for releasing the orders from credit limit and regarding received payments of prepayment customers.
  • Ability to support other team members in operational issue
  • Provide trainings to new comers and support them during the onboarding period
  • Keep the Process Documentation up to date
  • Perform team routines and check points
  • Support to structural improvements (PDCA & Risk Management follow-up) & other projects
  • SLA, KPI and Excellence Program dashboard tracking support
  • Perform other duties as requested by the Team Leader


4. Qualifications and Technical competencies required
  • High school
  • in the order taking process (or Logistics processes)
  • in working in ERP (or other SAP module) environment
  • in working in process-oriented organization
Behavioral Competencies 
  • Work in a multi-cultural environment 
  • High level of service mindset 
  • Detail oriented, accurate
  • Basic business sense
  • Good analytical and problem solving skills
  • Proactive attitude
  • Adheres to deadlines
  • Highly results focused
  • Team player
  • Lives the company’s values
Technical Competencies 
  • Knowledge of ERP 
  • Computer skills (Microsoft office: Excel, Word, Outlook)
  • Able to work on own initiative and prioritize workload effectively
Language skills 
  • Fluent English and Spanish in written and verbal
  • Optional: average knowledge of other WE languages (GE, FR, IT) beneficial

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