Market Specialist, Market Operations in Dublin (Ireland)

Where: Dublin (Ireland)

Extent of Work: Full time

Click here to apply in English

RESPONSIBILITIES
  • Respond to inquiries from the community with high quality, speed, empathy and accuracy
  • Investigate and resolve issues that are reported on Facebook such as requests for account support and reports of potentially abusive content
  • Become and remain knowledgeable about Facebook products and Community Standards
  • Be aware of current events and typical user behavior in Hungary
  • Gather region-specific insights through quantitative and qualitative analysis of users’ interactions with Facebook & Instagram support, and use it to develop ways to improve the support of our community of users in the region
  • Communicate region-specific insights to Product, Growth, and other partners within the company
  • Independently deliver solutions for key experience issues through effective problem solving and project management
  • Display a strong bias to demonstrate empathy for our community in supporting Market Operations’ mission to #ShipLove
MINIMUM QUALIFICATIONS
  • Bachelors degree and/or masters or equivalent experience (mathematics or scientific discipline is preferred)
  • 2+ years of professional experience, preferably with a focus on analytical initiatives
  • Strategic thinker with strong analytical and creative problem-solving skills Prior experience with tools such as Excel and SQL are a plus
  • Ability to work independently across competing priorities
  • Ability to thrive in a constantly changing Operations environment and collaborate effectively with a variety of individuals and internal organisations
  • Strong written and verbal communication skills in English
  • Fluency in written and conversational Hungarian
  • Demonstrable ongoing connection with community in Hungary and detailed knowledge of region’s culture and common practices
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