Audio Conferencing Analyst in Debrecen (Hungary)

Where: Debrecen (Hungary)

Extent of Work: Full Time

Click here to apply in English

What you’ll be doing:


As Audio Conferencing Analyst, you will be in charge of:
  • Owning, driving, communicating, updating and proactively representing BT in all domains of activities
  • Helping the users with the establishment of Conferencing service connection and guide them on how to use the service via the usual business communication channels such as e-mails and phone calls
  • Manage supplier activities (e.g. really driving/escalating 3rd party agents to dispatch and repair faults to meet our service level agreement)
  • Identify the source of the problem handling audio quality, connectivity issues and configuring the system environment on the user’s end
  • Work with a variety of business and technical teams to enhance service
  • Provide solutions, workarounds to incidents and problems
  • Provide exceptional service support to the business

 

We’ll also need to see these on your CV:


Soft skills:
  • Ability to meet the customers’ needs in line with the business requirements, great customer focus
  • Working with a cooperative and positive attitude in a group settings to achieve common goals
  • The ability to convey information to someone effectively and efficiently while creating a good first impression and engaging the audience
  • Acting in advance of a future situation, e.g. making things happen, putting energy to solve the situation
  • Performing two or more tasks simultaneously, switch from one task to another, or perform two or more tasks in rapid succession


Professional skills:
  • Confident Windows and MS Office usage is a must


Language skills:
  • English on a fluent level is a must
  • Spanish on a fluent level is a must
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