Customer Service Representative in Brno (Czech Republic)

Where: Brno (Czech Republic)

Extent of Work: Full Time

Click here to apply in English

Our top of the range product called U VERSE has a high volume of customers who are looking for a helping hand to save the day. If you are the type of person who gets satisfaction from solving problems and has passion for excellent customer service, you are the Voice, we’ve been looking for.

Working Hours: Mon-Fri, covering shifts from 12PM to 8AM (focus on afternoons, evenings and night shifts), no weekends

Roles and Responsibilities: 
• Answer in-coming support related phone calls as the first line of contact for the company
• Provide support for all U-VERSE products – TV, phone, internet
• Maintain positive customer satisfaction and relationship
• Handle inquiries related to service, coverage, features, devices, accessories, repair & troubleshooting, billing, service activations and changes…

Key Competencies and Skills: 
∙ Advanced spoken English: B2-C1 level – fluent communication skills
∙ A logical mind-set and a passion for problem solving
∙ Ability to work in almost 24/5 environment (distribution based on the business need)
∙ Basic knowledge of communication technology, e.g. INTERNET, TV, PHONE, …
∙ Ability to interact with customers on the phone during problem determination process
∙ Flexibility, good organization and attention to detail,
∙ Ability to work in multi-cultural global environment

Education and Qualifications: 
*** Suitable for graduates and candidates with limited experience! ***

Additional Information: 
Assessment process:
∙ AT&T Recruiter telephone interview
∙ English and technical tests, personal Interview on AT&T Brno location

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