Service Desk Associate in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

Service Desk Associate – French/Italian/Spanish/German/Dutch Speaking

The team responsibilities revolve around the front-line logging of support tickets within a BAU context (e.g. issue resolution and service request management) followed by the subsequent activities required to drive resolution of these logged issues within a multi-supplier environment and according to pre-specified Service Level Agreements.

Fresh graduates are more than welcome!

What you will do:
  • Call & email answering (predominantly email)
  • Dealing with issues being reported by the VGE customer’s helpdesk
  • Processing tickets & orders in the relevant service support systems (VGECO, VTM, ServiceNow, etc.)
  • Taking ownership for the resolution of an issue (order, ticket) through its lifecycle
  • Liaising with both external & internal partners within the support ecosystem
  • Complying with pre-agreed SLAs – proactively chasing partners (by email or phone) to ensure that SLAs are met
  • Provide Level 1 support & first-time resolution; less catch & dispatch and high 1stline resolution activities

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