Customer Service Advisor in Budapest (Hungary)

Where: Budapest (Hungary)

Extent of Work: Full Time

Click here to apply in English

The taste:

The Customer Service Advisor is the first point of contact for customers, and is responsible for delivering excellent customer service and ensuring all customer orders are delivered as requested (on time, in full).

How to serve:

  • Order lifecycle management (from order receipt, through order entry to delivery / returns / refusals management)
  • Maximising customer satisfaction level and order entry accuracy
  • Building strong relationship with customers, sales and logistics functions
  • Timely handling all incoming customer queries and requests
  • Continuously improving service levels in cooperation with the internal teams and other parts of the business to strive for excellence in a highly competitive environment
  • Ensuring that Diageo is considered the best Customer Service provider of our partners
  • Reporting (daily, weekly and monthly reports)
  • Continuously improve the customer service process
  • Actively promote the audit agenda
  • Manage issue resolution for respective sales organisation(s)
  • Continuously support system and process improvement initiatives
  • Support other cash cycle functions and processing activities (billing, clearing, customer spend processing)

Ingredients:

  • College or university Degree
  • Excellent customer service attitude
  • Fluent German and English language knowledge is a must
  • Excellent interpersonal and communication skills
  • Strong MS Office knowledge
  • Attention to details
  • Is a good team player

 

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