Debt Collector in Sliema (Malta)

Where: Sliema (Malta)

Extent of Work: Full Time, Permanent Term

Click here to apply in English

Responsibilities:
  • Deliver a consistent and professional level of service at all times.
  • Read, interpret, apply and comply with laws, rules, regulations, company policies, procedures and instructions as required.
  • Demonstrate good customer service skills while initiating outbound and receiving inbound calls.
  • Consistently, efficiently, and lawfully contact consumers by different communication means regarding collection and recovery of outstanding consumer accounts.
  • Prepare notifications to secure payment, explain penalties, interest, deadlines, and consequences for failure to comply.
  • Obtain and evaluate financial information for the purpose of negotiating re-payment terms and methods with debtors by form of payment in full, settlement and/or payment plan.
  • Follow up on promise to pay and payment commitment accounts to ensure a positive resolution and client satisfaction.
  • Perform skip-tracing techniques using various tools and databases when needed to find additional customer contact information
  • Handle each account activity promptly and in the correct manner, updating customer related records in the Bank’s data base accordingly.
  • Consistently and accurately document all information pertaining to customers’ accounts in the Bank’s data base.
  • Meet monthly collection goals as assigned by manager.
  • Support additional consumer service requests.
  • Promote a positive work environment.
  • Performs other duties as assigned.

Requirements:

  • Candidate should be energetic, empathetic, and must have a positive attitude.
  • She/he should be persistent and assertive with a competitive nature.
  • Communication skills are key in this position, including all active listening, speaking and negotiation.

Candidate should have:

  • Ability to read, write and speak fluent Spanish.
  • Ability to communicate clearly and succinctly, utilizing proper grammar and telephone etiquette.
  • Ability to negotiate while maintaining a manner which shows sensitivity, tact, and professionalism.
  • Problem solving skills and ability to maintain composure with difficult or irate customers.
  • Ability to demonstrate basic computer skills including use of MS Windows, word processing, spreadsheets, electronic communication, and Internet browsing.
  • Knowledge of standard office equipment.
  • Ability to follow oral and written instruction and to identify exceptions.
  • Attention to detail, initiative and high standard of work.

Education

  • A level or Equivalent.
  • Previous experience in customer service, sales, collections, or a related role is preferred.
  • Experience with Customer Database preferred.
  • Knowledge of basic business mathematics.
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