Customer Support Manager in Sliema (Malta)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

About The Role

Based in Malta, this is a full-time position working office hours, with the occasional weekend and reports to the Support Manager. In this role, you’ll have many opportunities to grow! You will be working in a tight knit team and will be working on resolving cases raised through email, phone or chat.

What You’ll Do

  • Provide quality support at one of the fastest growing technology companies in Europe
  • Answer questions through phone, email and chat with customers and external stakeholders about Trustly’s services, the company and payments in general
  • Identify where improvements can be made and suggest how they can be implemented

Who You Are

  • You are a service-minded individual bursting with positivity
  • You are fluent in Finnish and English
  • You preferably have experience working at a support centre or in a similar environment
  • You thrive in a fast-paced environment and are a natural when it comes to finding new solutions and opportunities while maintaining a detailed and structured approach

We are recruiting a Finnish Speaking support agent to join our team in Malta !

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