Where: Tallinn (Estonia)
Extent of Work: Full Time
Click here to apply in English
We’d like the German- speaking Customer Solutions Expert to have:
Experience working in a customer facing role
Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
Some experience with software testing, root cause identification and issue documentation.
Understanding of email systems, filtering, spam, and mail integration.
Basic understanding of relational databases. (But again, the most important thing is that you care)
Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
Fluency in English and German is a must.
It’s a big plus if the German-speaking Customer Solutions Expert had:
Some knowledge of sales – leads, opportunities, deal tracking and reporting.
Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
Experience with helpdesk tools like Freshdesk, Zendesk etc.