Customer Solutions Expert in Lisbon (Portugal)

Where: Lisbon (Portugal)

Extent of Work: Full Time

Click here to apply in English

We’d like the Customer Solutions Expert to have:

  • Experience working in a customer facing role
  • Excellent customer service skills – great listening, responsiveness, follow-through, further escalation, and such.
  • Some experience with software testing, root cause identification and issue documentation.
  • Understanding of email systems, filtering, spam, and mail integration.
  • Basic understanding of relational databases. (But again, the most important thing is that you care)
  • Ability to interact with other team members in Support as well as other functional areas including product management and engineering.
  • Fluency in two languages, German (mandatory) and another language such as English or Portuguese.

It’s a big plus if the Customer Solutions Expert had:

  • Some knowledge of sales – leads, opportunities, deal tracking and reporting.
  • Experience with sales/CRM tools, such as Salesforce.com or Zoho CRM.
  • Experience with helpdesk tools like Freshdesk, Zendesk etc.
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