Senior Operations Specialist in Warsaw (Poland)

Where: Warsaw (Poland)

Extent of Work: Full Time

Click here to apply in English

Responsibilities:

  • Remote IT support for internal end-users located globally (Americas, Europe & Middle East & Africa, Asia & Pacific)
  • Resolving level 2 end-user issues or escalate to relevant assignment groups as appropriate
  • Work in a shift system to provide coverage between 8am and 10pm CET
  • Document and work in accordance with standard operating procedures and service level objectives
  • Participation and representation of the Global Service Desk in acquisitions and IT projects
  • Proactively search for potential problems in the environment and participate in their resolution

 

 

Requirements:

  • Complete fluency in English is essential (other languages advantageous)
  • BSc degree in an Information Technology field
  • At least 2 years of prior experience in an end-user / helpdesk support environment
  • Excellent knowledge of Windows 7/10 operating systems and administrative tools including registry manager, event viewer, services
  • Basic understanding of IT Security concepts and best practices
  • Experience supporting Microsoft Office 2013/2016 and administering Office 365
  • Good understanding of Active Directory, experience administering user and computer objects
  • Basic understanding of group policies, logon scripts, DFS
  • Powershell scripting and automation
  • Able to interact well with others and possess a clear understanding of customer service and support
  • Excellent troubleshooting and problem-solving ability
  • Able to multitask and prioritise workload
  • Willingness to learn new technologies and processes

 

 

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