Back Office Agent in Bucharest (Romania)

Where: Bucharest (Romania)

Extent of Work: Full Time

Click here to apply in English

The Opportunity

  • GBS Fleet Back Office Agent is responsible for the administration of the fleet contracts, support of fleet service providers and fleet customers.
  • Full ownership of upload and maintenance of master data for FOS fleets (customers, vendors, contracts, vehicles, FL and unmounted tires)
  • Work closely together with the front Office Agents and the truck team to deliver services on the highest level.
  • Process in priority billing, make sure all invoice queries and claims are handled.

 

Principle Duties and Responsibilities:

  • Contract maintenance: responsibility for contract maintenance of current fleets (fleet updates, pricing, operational changes). Work closely together with Front office team members on fleet updates and load new pricing independently
  • Invoicing:  Top priority is to get all services and tires billed. Ensure timely billing.  Work closely together with the Front office
  • Support Front office in query handling
  • Master data maintenance
  • Support FOS testing when necessary, maintain FOS frontend and backend settings

 

To join our team, you will need:

Education: Bachelor degree in Business or technical related matter

Experience: 2-3 years working experience in a support function (help desk, customer service), experience with SAP is desired.

Knowledge & Skills:

– Excellent verbal and written communication skills in English and Spanish

– Ability to follow procedures and sequential processes;

– Critical thinking skills to analyze/ review orders and drive process efficiencies

– Team player and strong interpersonal skills

– Proven ability to work on own initiative

– Diligent – ensure deadlines are met and priorities are balanced accordingly

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