Customer Service Associate in Krakow (Poland)

Where: Krakow (Poland)

Extent of Work: Full Time

Click here to apply in English

Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. Combining unmatched experience and specialized skills across more than 40 industries and all business functions—underpinned by the world’s largest delivery network—Accenture works at the intersection of business and technology to help clients improve their performance and create sustainable value for their stakeholders. With approximately 375,000 people serving clients in more than 120 countries, Accenture drives innovation to improve the way the world works and lives. Visit us at www.accenture.com.

Accenture Operations is one of Accenture key capabilities dedicated to work on outsourcing engagements. These are long-term partnerships with clients for whom we manage and provide increasingly specialized business operations, such as finance and accounting, IT, applications development and maintenance, helpdesk services, and HR. We not only maintain key business functions for clients, we constantly seek to improve them to help our clients move ahead of the competition.

Key responsibilities

  • Providing excellent customer service
  • Resolving issues in a timely manner and ensure high levels of customer satisfaction
  • Gaining and maintaining Client confidence and organization’s trust by developing efficient relationship
  • Providing explanations in relation to customer issues (both written and by phone); communication with clients in a professional manner maintaining confidentiality
  • Performing order entry using internal systems
  • Performs the tasks with very minimal to zero supervision (as necessary)
  • Seek missing information and finds solutions
  • Reporting expected vs actual output
  • Escalating issues and seeking advice with Team Leaders when facing non-standard issue

– Basic qualifications

  • Bachelor or master degree
  • Customer services experience – min. 6 months – ideally within online related services
  • Written and spoken fluency in English and one of the following languages : Spanish/Italian/German/Portuguese/French
  • Focus on assisting clients by driving the right product adoption for the right client – previous B2C experience would be an asset
  • Professional customer service skills
  • Self-driven with attention to detail and follow-through
  • Ability to multi-task and work under pressure
  • Excellent communication skills: verbal, written, listening skills
  • Comfortable with a rapidly-changing environment
  • Strong problem-solving skills
  • Flexible and quick learner, able to adapt to continuously evolving client needs to help grow their business on advertising platform
  • Ability to understand current clients’ processes and guidelines
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