Customer Support Agent in Göteborg (Sweden)

Where: Göteborg (Sweden)

Extent of Work: Full Time

Click here to apply in English

Glooko is now looking for a full-time German-speaking Customer Support representative to join their international Support Team in Gothenburg.

You will be working in a team of eight members towards various international customer markets, such as the Nordics, France and Germany.

Main responsibilities include:

  • Answering incoming phone calls and e-mails from patients, healthcare providers and retailers
  • Registration and administration of customer requests as well as follow-up work
  • Handling customer complaints
  • Support the international Sales Team (e.g. inform customers about promotions and special offers)

Who are you?

Glooko is looking for a service minded, solution oriented and proactive person. You should have the ability to create good and long-term relationships with both customers and co-workers. Furthermore, you are a team player who enjoys working at a high pace towards setting goals. You need to have an analytical and pedagogical oriented approach to provide great customer service. You enjoy working in a dynamic and multilingual environment and have a technical interest.

We believe you have some form of higher education and a few years of experience with Customer Support – preferably with technical products.

A requirement for this role, is that you communicate fluently in German, Swedish and English.

What can Glooko/Diasend offer you?

You will be employed by Glooko and the position is placed in Gothenburg at the local office.

Glooko offers a very stimulating and dynamic environment in an established and stable international company. They are looking for someone who wants to be part of Glooko´s organizational growth, with great influence and responsibility.

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