Customer Support Representative in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

What’s in it for you?

You will be responsible for ensuring the timely receipt of invoices, answering all customer queries (including checking and following up on overdue accounts) and will work alongside internal departments, such as Sales, Communications and Installations to answer clients’ queries. You’ll work alongside our New York billing team to resolve pricing issues and terminal inventory disputes, as well as attend regular team meetings with Sales to build strong working relationships and identify key areas for improvement. From time to time, you will also be required to make client visits.

We will trust you to:

  •  Log all collection notes on our database or the internal ticketing system
  •  Show clients how to track terminal inventory through Sid reports, advising of change activity, current subscriptions and real-time/3rd party services received for each user
  •  Advise clients of costs due to removals/relocations/conversions and help them with their own internal budgets
  •  Analyse MS-Excel spreadsheets to assist clients with their costing and analysis

You must have:

  •  Bachelor’s degree or equivalent work experience
  •  Fluency in English and Spanish or Italian
  •  Full proficiency in Excel
  •  Invoice processing experience
  •  Excellent communication and customer service skills
  •  An ability to multi task and work to deadlines
  •  A keen interest in financial markets.

We would love to see:

  •  Experience of client visits
  •  Experience of SAP and an internal ticketing system
  •  Experience of working within a high volume Credit Control environment
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