Customer Support Engineer in Linz (Austria)

Where: Linz (Austria)

Extent of Work: Full Time

Click here to apply in English

• Carry out “On Site” activities (Loop check, startup, optimization, qualification)
• Be available for “on call duty” for specific customers
• Train customers for project specifics.
• Create proper documentation
• Supervise and actively install products / new systems / system extensions with our customers
• Provide active on-site service and maintenance
• Organize repairs and regular spare parts for customers
• Report and follow-up problems / claims with our suppliers
• Grow the Systems Service business, especially service contracts, Guardian and DeltaV Add on packages.
• Sales support / Application support in house and at customer site.
• Keeps the “Business Ethics” stipulated by Emerson and follow the Trade Compliance, QM & SCC procedures procedures. To ensure that all transactions are properly screened and recorded in accordance with the company’s Trade Compliance procedures and to escalate any concerns or questions to the local Gatekeeper.
• Supports Think Customer MOT Initiative



• Technical Degree or equivalent
• Industrial process experience, preferable in pharmaceutical industry
• Experience with DCS / PLC Control systems as well as different type of sensors / actors
• Experience in qualification processes of pharmaceutical plants
• Excellent Computer & IT Network Skills
• Fluent in English language
• Prepared to travel whenever necessary an on short notice
• Mature personality which is very much self-driven and self-motivated
• Prepared to undergo technical and commercial trainings whenever the need arises
• Functional/Technical Skills
• Intellectual Horsepower
• Learning on the fly
• Problem Solving
• Technical Learning
• Organizing
• Ethics & Values
• Action Oriented
• Perseverance

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