Where: Lille (France)
Extent of Work: Full Time
Click here to apply in English
- Fluency in English and Norwegian
- An affinity for offering excellent customer service
- Ability to adapt and work well under pressure in a fast-paced environment
- Ability to take ownership and solve problems
- Positive and resilient attitude
- Great teamwork skills
What you’ll be doing:
- Liaising between guests and partners to resolve medium to high complexity issues via phone and email on various topics such as: modifications, cancellations or confirmation of reservations, special requests, easy complaints, etc.
- Providing accurate, valid, and complete information by using the right tools, methods, and processes.
- Ensuring a high level of customer service and a positive guest experience
- Supporting your colleagues with peer learning, and being open to feedback from others
- Positively participating in company events, and in weekly team meetings
- Taking part in new projects and tests that we may need your help with
- Promoting the Booking.com culture.