Back Office Coordinator in Algiers (Algeria)

Where: Algiers (Algeria)

Extent of Work: Full Time

Click here to apply in English

Job description:

The successful candidate will be acting as a back office for all RES (Census) activities. This will include the following:

  • Improve auditors skills on RES mobiles usage
  • Resolve users issues, diagnose problems and perform routine maintenance of RES USERS devices
  • Install Systems for RES devices (applications adjustments settings of the devices)
  • Meet operational standards (Global and/or Regional SOP)
  • Meet confidentiality standards (Panel Security SOP)
  • Prepare regular and periodic reports based on the requirement, do data analysis, control performance and indicates potential risks.
  • Monitor and control the resulting files in relation to expected by users
  • Organize RES hardware and software skills training for new and existing team members.

Required skills:

A complete training will be delivered, however the following skills are mandatory for the position

  • Excellent communication skills
  • Excellent IT skills
  • Good analytical and problem-solving skills
  • Good interpersonal and customer care skills.
  • Good accurate records keeping
  • Up-to-date technical knowledge
  • An in-depth understanding of the software and equipment
  • An ability to assess each customer/employee’s IT knowledge levels
  • Ability to deal with difficult callers
  • Good Managment skills.
  • Fluent in English
  • A real desire to help people.
  • Positive and optimistic approach to problem-solving.
  • Collaborative team spirit.
  • Detective-like troubleshooting skills
  • Analytical and process-oriented approach
  • Care for quality over quantity

Education & experience:

  • University degree in computer science or information systems
  • From 0 to 2 years’ experience
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