Customer Service Agent in Warsaw (Poland)

Where: Warsaw (Poland)

Extent of Work: Full time

Click here to apply in English

Work Description
The job of a Customer Service Agent comes with a range of responsibilities –and lots of rewards.
Your to-do list includes:
  • Handling every customer contact with interest and care, providing customers with solutions and advice
  • Being an ambassador for the H&M Group in every contact
  • Inspiring our customers about fashion and advising them on the latest campaigns and products
  • Efficient use of business systems to ensure as much time as possible is spent helping our customers
  • Adhering to laws and policies regarding personal data and payment procedures
  • Communicating clearly both verbally and in writing
Who are we looking for?
Just like everyone at H&M, we believe you are social, open and an ambitious team player
 full of drive and optimism. Your personal qualities should also include:
  • A friendly and helpful approach to our customers and colleagues.
  • Being open to feedback and to communicate with your team and managers

           in a clear and straightforward way.

  • The ability to multitask and handle the pressure of a busy day.
  • The drive and ambition to complete your tasks in a timely and effective manner.
  • A willingness to learn and improve
Also you have/are
  • Hungarian language – native or skilled as native in speaking and writing
  • English language – intermediate level in speaking and writing
What we can offer you:
  • Competitive salary based on benchmark tests in Warsaw
  • Relocation support – flight tickets & apartment
  • Support personal growth by provinding various types of training sessions 
  • A lot of company benefits – H&M discount card, Group life insurance
  • Medical package, Sports and leisure discount
  • Work in a friendly atmosphere where we promote diversity and equality as well as supporting personal growth
  • Modern workspace with rest areas, daily fruits etc. Location is Central with good transport links

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