Customer Service Agent in Sliema (Malta)

Where: Sliema (Malta)

Extent of Work: Full Time

Click here to apply in English

Betsson Group is an international and well-established iGaming company. We are EGR-winners for best Customer Service in the industry and are now looking for a Swedish speaking Customer Service Agent to contribute to our successWorking as a Customer Service Agent gives you a fantastic introduction to our business and a solid foundation for further development. As we are always on the lookout for people with a passion for customer service, we advise you to apply today. Don’t live in Malta yet? No worries, we will help you with your relocation!

MAIN RESPONSIBILITIES:

As one of our 175 Customer Service Agents you are on the frontline of our business. Your mission is to provide the best possible service so that our customers can enjoy the different games we provide. The main responsibilities include:

  • Helping Swedish and English speaking customers via e-mail, chat and telephone
  • Work together with your team to reach customer service related targets (Customer Satisfaction for example)
  • Translate promotional texts or customer surveys in your local language
  • Managing customer accounts (passwords etc)

REQUIREMENTS AND QUALIFICATIONS:

  • Previous experience in customer service
  • Excellent communication skills in Swedish and English – both spoken and written
  • Over 18 years old and with a clean police record
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