Service Desk Analyst in Manila (Philippines)

Where: Manila (Philippines)

Extent of Work: Full Time

Click here to apply in English

Your future duties and responsibilities:

The main responsibility of the Multilingual Service Desk Analyst involves taking in Level 1 Calls and providing Level 1 Technical Support to user inquiries received either via call or email. The resource assigned is also expected to produce reports regarding the weekly calls received by the team and making sure that the tickets are updated with complete logs and activities.

• Handles first line incidents, including triage and troubleshooting, resolution where possible and assignment where required to 2nd/3rd line support teams and third parties
• Supports Service Request Management and Service Restoration Management Level 1

Required qualifications to be successful in this role:

Experience in IT, Finance, or HR is an advantage
• Excellent written and verbal communication in English and Danish
• With keen attention to detail, good process mapping ability, and solid problem solving skills
• Proficient computer and technical skills
• Proactive, service minded and able to multi-task
• Good interpersonal skills
• Amenable to work on a shifting schedule in Mckinley Hill, Taguig, Philippines


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