Customer Administrative Support in Madrid (Spain)

Where: Madrid (Spain)

Extent of Work: Full Time, Fixed Term

Click here to apply in English

Acerca de nuestro cliente

An International Air Transport Company seeks Spanish and English speakers for a Customer Support position with administrative tasks.

Descripción de la oferta

  • Support the Annual Financial Review process for all Agents including review results, communicate with both Agents and the Global Financial Assessor and follow-up on results requirements.
  • Support Agency Risk management team in handle all financial securities’ related processes including increase, renewal and release of bank guarantees, liquidations and DIP claims.
  • Build full knowledge of IATA’s resolutions, cargo and PAX local criteria of AME countries and SOPs to guarantee compliance.
  • Support Agency Management processes including Financial Assessments and Financial Security review.
    Prepare regular and ad-hoc reports.
  • Coordinate with several external stakeholders including banks, financial assessors, insurance companies and law firms.
  • Provide support to agents and field offices on all accreditation related matters.
  • Support the regional Risk Management team on administrative matters and any other adhoc requirements.

Perfil buscado (h/m)

  • University degree.
  • Experience in a business support function, preferably in a multicultural/ commercial environment.
    Excellent organizational and customer service skills.
  • Ability to work effectively in a dynamic, fast-paced and highly demanding environment while meeting tight deadlines.
  • Ability to set priorities, and work with speed with a strong customer focus and a high level of drive and energy.
    Excellent IT skills including MS office.
  • Excellent written/verbal communication skills in English.
  • Arabic, French, Portuguese, or any other regional language would be a distinct advantage.
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