Customer Success Representative in Barcelona (Spain)

Where: Barcelona (Spain)

Extent of Work: Full Time

Click here to apply in English

As a Customer Success Representative it is all about helping people. You will become an expert (we call ourselves “gurus”) in using the Lodgify software. You will use that expertise to advise our customers how to successfully use Lodgify to set up their own accommodation website and to grow their vacation rental business. You will work with our customers via email, online chats, phone and screen sharing. You will help them by responding quickly to customer support requests, troubleshooting and guiding them on how to make most of Lodgify.

RESPONSIBILITIES

  • Provide information and advice users on appropriate action to solve issues
  • Respond to incoming requests for assistance via email or telephone
  • Ensure nothing but excellent service and a high level of customer satisfaction
  • Maintain client relationships through product support over the phone or chat
  • Troubleshoot technical issues
  • Report customers feedback/issues to relevant departments & Follow up

REQUIREMENTS

  • Outstanding verbal and written communication skills in English + German
  • Availability to work on late shifts (13h-22h) + weekends (2 consecutive days off per week)
    • 40 weekly working hours: 5 days/week
  • Easily connecting with people and understanding their issues
  • Passion for creating the best customer experience ever
  • Organized and able to handle multiple inquiries
  • Positive attitude and sense of responsibility
  • Good communication and problem solving skills
  • Familiar with cloud-based applications and internet expert
  • Love taking ownership of side projects
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