Customer Success Manager in Copenhagen (Denmark)

Where: Copenhagen (Denmark)

Extent of Work: Full Time

Click here to apply in English

As Customer Success Manager, you’ll act as primary point of contact for our partners (accountants) as well as handle the entire communication with our small- and midsize business customers, who are in the need of a specialist. You’ll be joining a team of passionate professionals and together you’ll be growing and establishing the German market.

Specifically, you’ll:

  • Identify and assess customer’s needs and requests to achieve satisfaction
  • Improve customer service experience and create engaged customers
  • Take ownership of customers issues and follow problems through to resolution
  • Drive seamless, fast onboarding of new customers
  • Prepare and educate customers on new features and releases
  • Identify partner renewal risks, resolve any issues, and secure high partner satisfaction
  • Be dedicated to and support our customers in Germany
  • Own the client and partner relationship and act as the primary point of contact in our match-making process

Requirements

As our Customer Success Manager, you are our partners’ and clients go-to-person. You empathize easily with people and can build relationships quickly over the phone. Also, you enjoy advising and consulting our customers and are a strong problem solver. You thrive to give them a spectacular experience through a trusted advisory relationship by supporting them throughout their journey at Ageras.

Maybe you are currently in a similar customer support or product advising position, but are eager to try something new and be part of further growing the German market in a dynamic, international environment?

You also have:

  • Near-native German language skills and conversational English language skills
  • Experience in successfully managing and supporting B2B customers
  • The ability to develop tremendous loyalty with stakeholders
  • The ability to consult and advice on the best solution for a partner and client
  • Strong client-facing and communication skills
  • Great collaboration skills and are a big supporter of internal knowledge sharing
  • No objection handling demanding customers
  • Maintain the highest integrity and compliance in everything
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