Customer Service Representative in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time, Fixed Term

Click here to apply in English

The successful candidate will help support the team with the delivery of specific projects between the UK and Germany. This is a fantastic opportunity to work in a fast paced team with high profile clients on board and to get exposure to all areas of program management as well as build substantial knowledge within the industry.

 

Temporary / Full-time / £10.25ph / Immediate start!

 

Key activities and responsibilities:

 

 

    • Manage and respond to incoming enquiries from customers.

 

    • Interaction with both internal and external stakeholders.

 

    • Assist the team with general and routine administrative tasks and duties e.g. email inbox, intercom.

 

    • Assist the manager to set up operations in Germany

 

    • Responsible for keeping project administration notes in a CRM system up to date and logging issues. This will involve raising tickets and ensuring the successful close out of all customer issues.

 

    • Assisting with project related finance – processing sales orders, invoices and purchase orders.

 

 

Essential

 

 

    • Fluency in German and English

 

    • Good working knowledge of standard IT packages such as Word, Excel and Navision.

 

    • Excellent attention to detail

 

    • Ability to communicate clearly and concisely, in a professional manner.

 

    • Capable and confident speaking on the phone with Customers in Germany and providing customer support.

 

    • Excellent organisational and prioritisation skills; able to meet deadlines

 

    • Able to remain calm and professional under pressure, maintain a positive approach.

 

  • Proactive and able to take initiative.
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