Customer Support Executive in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

This is a fantastic Hungarian speaking Platform Support Executive role working for a highly successful Media distribution company who is a key provider for the broadcast industry in the UK and Internationally.

We are looking for someone who is Fluent in Hungarian & English. If you have a third European language, that is a plus!

You will be liaising with global stakeholders assisting with the digital distribution of commercials to broadcasters working with creative agencies, post-houses and broadcasters on a daily basis ensuring orders are completed on time and are accurate.  You will be working with Software as a Service (SaaS) platforms.

The Role:

  • First line support for clients and broadcasters
  • Liaising with TV channels, advertising agencies, post production houses on upcoming campaigns for distribution
  • Assisting and resolving users queries
  • Distributing digital copy to broadcasters via in house system for client orders
  • Ensure the CRM system is maintained & up-to-date
  • Quality checking digital files
  • Working closely with the companies abroad offices
  • Working with the software team to find solutions to engineering problems and resolving
  • Ensuring  files have been sent and received correctly
  • Continuously monitoring data quality

The Person:

  • Fluent in Hungarian and English. A third language is a plus!
  • Degree in Media Communications is highly desirable
  • Exceptional customer service experience with a good sense of humour!
  • Excellent communication and interpersonal skills
  • Experience of delivering support for SaaS (Software as a Service) service in a technology setting preferred
  • Strong IT skills; Word, Excel, Outlook
  • A passion for technology
  • Understanding of electronic file transfer, encoding technologies, video file formats and video tape is desirable but not essential
  • Understanding of television aspect ratios is desirable
  • Highly organised and able to demonstrate excellent attention to detail, working to tight deadlines whilst maintaining a highly level of accuracy

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )


Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.