HR Service Desk Specialist in Sofia (Bulgaria)

Where: Sofia (Bulgaria)

Extent of Work: Full Time

Click here to apply in English


You will work closely with internal clients, such as employees and managers and act as a contact for Global HR Services based in Sofia, liaising between various clients and business entities. The role is dedicated to a country (Netherlands) and is in charge of responding to employees’ / managers’ inquiries and processing their second-line queries regarding HR products and services, as well as performing the regular activities related to the employee life-cycle, executing HR administrative operational activities related to new hire administration, terminations, contractual changes, company car management, benefits eligibility, time and attendance, learning and development, etc.

Major tasks:

HR Operations/ Administration:

  • Manage HR employee data in full compliance with Cargill’s confidentiality policy
  • Manage and maintain new hire process, termination process and employee’s lifecycle events;
  • Manage and administer benefits;
  • Manage and maintain company car process;
  • Manage time and attendance administration process;


Second line of contact tasks:

  • Assisting internal clients on various HR queries;
  • Processing documentation such as company letters, forms, contracts etc.;
  • Collaborating with external partners in order to resolve employees’ inquiries
  • Maintaining a documentation record according to standard operating procedures;


  • Participating in projects related to process optimization and standardization;
  • Supporting and executing other tasks assigned by the direct manager;
  • Collaborating with other HR representatives to monitor, review and update all policies in line with current legislation;
  • Identifying process gaps and suggest improvements on existing model;



The must-haves:

  • Good level of Italian language proficiency (B2/C1) both written and spoken;
  • Good level of English language proficiency (B2/C1) both written and spoken;
  • University education;
  • Excellent communication skills;

As an advantage are considered:

  • Experience in HR administration or administrative/client support role is an advantage, but not a must;
  • Excellent administration and organization skills;
  • Attention to detail and ability to multitask;
  • Proficiency in MS Office (Outlook, Word & Excel) and experience with databases;
  • Master’s degree;
  • Third foreign language;

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