Customer Support Specialist in San Francisco (United States)

Where: San Francisco (United States)

Extent of Work: Full Time

Click here to apply in English

We’re looking for a full-time Customer Support Specialist in San Francisco. As part of the Learn & Support Department, you would work with a small team to support our users online.

Who will love this job:

  • An advocate for our customers, stopping at nothing to help them succeed.
  • MacGyver who thinks creatively to solve problems and discover workarounds using available resources.
  • wordsmith with the ability to communicate clearly, concisely, and with a friendly tone.
  • cool cucumber who can multitask and juggle priorities without breaking a sweat.
  • team player who contributes ideas to improve processes.

Responsibilities:

  • Solve client issues across all support channels within a fast-paced, collaborative working environment with a positive attitude, confident and calm demeanor, ensuring their satisfaction and happiness with our products and service.
  • Cross-functional stakeholder to manage open customer issues, escalate when appropriate, and ensure timely follow-up and satisfactory resolution.
  • Assist with keeping internal and customer-facing support documentation up-to-date. Contribute recommendations for continually improving product and process.
  • Be a role model that employees can follow in terms of team culture, expectations, and work ethic.
  • Help nurture and teach users with the goal of making them happy and active Prezi users.

Required skills:

  • Strong communication skills both verbal and written.
  • You can judge subtext easily in a conversation and steer the conversation in a direction that leads to mutual understanding. You are able to determine the tone of a customer’s message, adapt to it, and respond in a way that fulfills their needs.
  • Strong technical troubleshooting skills, perseverance, and patience.
  • Aptitude for continual learning and sharing your experience and knowledge with others. A willingness and ability to dive right in, be effective and make a difference.
  • Knowledge of the following languages is a plus: Spanish, German, French, Portuguese, Korean.
  • Collaborate with teammates to ensure weekly goals are met. Open to discussions and new ideas, and able to collaborate with other teams in the organization.
  • You’re incredibly organized, independent problem solver, process driven, and able to think on your feet and outside the box.
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