Technical Support Agent in Casablanca (Morocco)

Where: Casablanca (Morocco)

Extent of Work: Full Time

Click here to apply in English
Key Responsibilities

The technical Support Department is pleased to announce the recruitment of a Technical Support Agent who is fluent in German . His or her daily tasks include:

• Providing first-level support

• Using troubleshooting techniques and tools to identify technical defects/issues

• Assigning incidents in line with documented guidelines and procedures

• Actively supporting the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident

• Clearly and concisely logging and tracking details of solutions provided to resolve customer issue while maintaining and updating customer database

Essential Requirements

• Fluent in German

• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills

• Good organizational and interpersonal skills

• Excellent telephone and customer handling skills

• Ability to handle stressful situations and deal professionally with irate customers

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4 thoughts on “Technical Support Agent in Casablanca (Morocco)

      1. Hi Younes, the link is at the third line of the job offer, as in any offer you can find in our website

        Like

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