Customer Support Engineer in Eindhoven (Netherlands)

Where: Veldhoven, Eindhoven (Netherlands)

Extent of Work: Full Time

Click here to apply in English

Job Description

A role as Global Support Center (GSC) Engineer in the ASML Customer Support department consists of a diversity of tasks and responsibilities. These tasks and responsibilities are varying with the phase of system maturity which makes the job challenging:
Solving complex technical problems by remote analyzing data and creating deterministic forward looking action plans is key for a GSC Engineer. It is important to have good alignment on expectations with the local team and your other GSC colleagues worldwide within this problem solving process. Involving additional help from development engineers helps to drive fast incident resolution. On-site support is often required to solve the problem at the customer.
Next to solving a technical problem a GSC engineer is responsible to start the process to prevent the issue of happening again in future. Collaboration with the departments Industrial Engineering and Development is necessary to establish that goal.

The diversity of problems in a fast evolving company requires a continuous drive to stay updated and informed on new technologies, functionalities and products. Being eager to learn and absorb this knowledge are very valuable within GSC.

Sharing knowledge and expertise amongst colleagues within the GSC and with local engineers increases the efficiency of our customer service. Travelling on-site when new system types are introduced to customers is an example of this aspect.

The diversity of technical problems encountered in the “Bottom” team requires a broad knowledge level on Wafer Stage and Wafer Handler module. This makes that a GSC Bottom engineer grows very valuable general system knowledge. For this reason a job within this team is an excellent starting function for a career in a high tech environment. Growth possibilities in both technical and managerial directions can be thought of.
GSC Bottom

Within the context of ASML, the general purpose of the bottom module is to provide models, functions, control loops and system software to be able to have accurate position on the provided set points for Wafer Stage to ensure nanometer accuracy during exposures. Next to this the Wafer Handler needs to perform perfect to keep the conditioning / deformation and positioning of the wafer perfect on the Wafer Stage. Any small deviation will already affect the product of the customer on every exposure.

Education

Master degree in technical science (Physics, Mechatronics, Electronics, Chemistry, Aerospace Engineering, Process technology, etc.) or equivalent experience is desired.

Experience

Knowledge of ASML equipment on a specialized technical level is a prerequisite.

Personal skills

-“Get things done” mentality
-Pro-active attitude
-Strong analytical skills
-Interpersonal abilities (Can relate well to others, both colleagues and customers)
-Effective communicator in English (both oral and written)
-Customer-oriented
-Flexible in working hours, travel and work environments
-Team player
-Stress resistant

Advertisements
willyworka

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s

This site uses Akismet to reduce spam. Learn how your comment data is processed.