Customer Service Specialist in Galway (Ireland)

Where: Galway (Ireland)

Extent of Work: Full Time

Click here to apply in English

Customer Service Specialist with French/German/English or Italian/English

Responsibilities and Duties
  • Process all orders received via CRM system from each LRD
  • Communicate proactively with internal and external customers regarding order status and other topics in a professional, positive and courteous manner
  • Review and maintain customers open orders on a daily basis
  • Investigate and resolve order processing issues reported by customers or as requested by Alere employees
  • Responsible for all facets of assigned customers (ROI)
  • Resolve e-mail, fax and telephone issues with ROI customers regarding pricing, inventory availability, terms, delivery or any other question or situation a customer may inquire about
  • Work with others, i.e. service assurance, to ensure that accurate customer information is maintained in SAP
  • Stay current with inventory levels and requirements
  • Responsible for making sure any customer account changes are communicated to relevant owner(Sales team)
  • Keep up-to-date on products, inventory, promotions, etc. that are necessary to provide customers with impeccable customer service
  • Keep Team Lead informed of all changes, issues and potential concerns of all customer accounts
  • Work with warehouse or supply chain personnel as needed to ensure customer requirements are met
  • Complete all customer or staff requested reporting
  • Develop and maintain customer(ROI) and Alere employee relationships
  • Responsible for executing applicable Quality Management System (QMS) processes, monitoring the success of service provided, and delivering an excellent customer experience.
  • Other duties as assigned
    Personal Characteristics
  • Truly customer focussed
  • Self starter
  • Confident but professional
  • Articulate & verbally presentable
  • Interactive & engaging
  • Time management
  • Dealing with ambiguity
Key Position Competencies
  • Technical Learning
  • Problem Solving
  • Dealing with Ambiguity
  • Creativity
  • Time Management
  • Drive for Results
  • Written Communications
  • Team player Customer Focus


  • proficient in MS Word, Excel and Outlook
  • good keyboarding and typing skills
  • detail-oriented, a critical-thinker, experienced at investigating and resolving complex issues
  • effectively collaborate with others
  • communicate professionally
  • work independently and on a team
  • work effectively in a fast-paced environment with shifting priorities
  • SAP or other ERP system experience a significant advantage
  • Previous customer service experience in the healthcare industry preferred
  • Fluency in a second European language is a distinct advantage

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