Client Service Representative in London (United Kingdom)

Where: London (United Kingdom)

Extent of Work: Full Time

Click here to apply in English

Key Responsibilities/Tasks: (Duties include but are not limited to the following)

•                     Handle general client (internal and external) enquiries across all communication channels as outlined in Client Service Standards and according to departmental guidelines including, but not limited to, view / auction information, condition report assistance, sale results, Christie’s.com, Christie’s LIVE, and any bidding, payment and account-related matters

•                     Provide client service support at client facing desks at King Street for Bid/ Registration/Client Service Collections and Payments tasks

•                     Provide assistance with Front of House administrative tasks at King Street including, but not limited to, FOH area management, liaising with Security, IT and Facilities

•                     Provide client service support for all Evening Sales and appropriate Events

•                     Provide client service support remotely, via telephone and email, for Bid/ Registration/Carrier Collection and payment tasks

•                     Assist in responding to auction estimate requests via email and Auction Estimate System

•                     Assist in gathering and recording Client Comments

•                     Process catalogue and subscription orders in person and on telephone

•                     Strong awareness of overall business activities and ability to communicate relevant information

•                     Other duties as assigned by Manager

Skills/Competencies Required:

•                     BA/BS or comparable working experience in client service preferred

•                     Ability to reflect the image and standards of Christie’s in all situations in accordance with Client Service Standards

•                     Ability to work with clients in person and remotely

•                     Ability to work professionally and responsibly with all other areas within the business

•                     Ability to work well as a team and promote team effectiveness

•                     High degree of organization with ability to multi-task, prioritize, and follow up promptly

•                     Willingness to accept assignments with positive attitude

•                     Desire to learn and take on new challenges

•                     Excellent verbal and written presentation skills

•                     Commitment to regular and punctual attendance

•                     Flexible working hours when required, including evening and weekend sale coverage

•                     Excellent general IT skills and ability to learn all Christie’s systems

•                     Fluency in a European language, Arabic, Russian or Mandarin desired

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