Collections Specialist in Lodz (Poland)

Where: Lodz (Poland)

Extent of Work: Full Time

Click here to apply in English

In this role, you have the opportunity to

To manage & organize the collections and dispute management activities according to a clear policy in terms of efficiency (priority setting, to do lists, shared customers, registration & follow up) and effectiveness (minimal overdues and disputes).  This function should be performed in close cooperation with the businesses and the third party service provider (who executes large part of the collection and dispute management activities) in order to minimize the outstanding receivables

You are responsible for

  • Organize, support  and develop accounts receivable process
  • Establishes, implements, and maintains an effective overdue control and follow-up program for all customer accounts that are late, overdue, potentially overdue, or written-off
  • Execute the collection process for defined customers (e.g. strategic customers)
  • Organize, support and develop cash & collection process
  • Follow up on relevant queries and solving escalations in close cooperation with sectors
  • Responsible for compliance of ICS checks
  • Participate as an active member in Dispute Council

You are a part of

The role will be situated in the credit and collections team within Accounting Operations in the GBS Lodz Hub.

To succeed in this role, you should have the following skills and experience

  • Collections experience essential (at least 5 years)
  • Background in F&A, Economics or Business Administration
  • Customer service focus
  • Determination to achieve excellent results
  • SAP and Customer Master data process knowledge
  • Excellent communication and negotiation skills
  • Team player, Open minded change agent who demonstrates the Philips Behaviors
  • Project management: development and deployment of new processes and procedures
  • Fluent English and fluent Italian – written and spoken
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